Coraltalk AI Data Privacy and Protection Terms

Effective Date: March 1 2025
Last Updated: March 24 2025

At Coraltalk AI, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, use, retain, and protect your personal and non-personal data. It also explains our compliance with relevant regulations, including the General Data Protection Regulation (GDPR), the US Children's Online Privacy Protection Act (COPPA), and the EU Digital Services Act (DSA).

1. Data Collection and Handling

1.1 Personal Data We Collect

Coraltalk AI may collect or process personal data, either directly or through third-party services. This includes, but is not limited to:

  • Name, email address, and contact details

  • Voice recordings and responses during interactions with Coraltalk AI

  • Account credentials (if applicable)

  • Payment and billing information (when required)

  • Device information, IP address, and geolocation data (if applicable)

  • Any other information you provide when using Coraltalk AI

1.2 Why We Collect Personal Data

We collect personal data to:

  • Provide and improve Coraltalk AI services

  • Authenticate users and enhance security

  • Process payments (where applicable)

  • Customize user experiences

  • Conduct research and product development

  • Comply with legal obligations

1.3 How Personal Data Is Used

Personal data is used to:

  • Enable AI-driven voice assessments and interactions

  • Provide customer support

  • Improve product functionality through analytics

  • Detect and prevent fraudulent or unauthorized activities

1.4 How Long We Retain Personal Data

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Retention periods may vary based on:

  • The type of data collected

  • Legal or regulatory obligations

  • The user’s request for data deletion

Once data is no longer needed, we securely delete or anonymize it.

2. Non-Personal Data Collection and Usage

2.1 Non-Personal Data We Collect

We may collect non-personal data (anonymized or aggregated) directly or via third-party analytics tools. This includes:

  • Usage data, such as interaction patterns

  • Device type and operating system

  • Browser type

  • AI performance metrics

2.2 How We Use Non-Personal Data

Non-personal data is used for:

  • Improving AI models and service quality

  • Enhancing platform security

  • Generating anonymized insights for business development

3. Privacy by Default

We enforce privacy by default by ensuring that:

  • Only essential data is collected and processed

  • Users have clear control over their privacy settings

  • Data is encrypted and securely stored

  • Access to personal data is limited to authorized personnel

4. Compliance with Data Protection Laws

4.1 GDPR Compliance

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, correct, or delete your data

  • The right to data portability

  • The right to withdraw consent at any time

  • The right to restrict or object to processing

To exercise these rights, contact [Insert Contact Email].

4.2 COPPA Compliance (for US Users)

Coraltalk AI is not designed for children under 13. If we collect data from minors, we comply with the Children's Online Privacy Protection Act (COPPA) by obtaining verifiable parental consent.

4.3 EU Digital Services Act (DSA) Compliance

We adhere to the Digital Services Act (DSA) by ensuring:

  • Transparency in AI-generated responses

  • Clear content moderation policies

  • User rights to report and appeal content decisions

4.4 Other Applicable Regulations

Coraltalk AI also complies with relevant data protection laws, including:

  • California Consumer Privacy Act (CCPA) for California residents

  • Personal Information Protection and Electronic Documents Act (PIPEDA) for Canada

5. Third-Party Data Processing

Coraltalk AI may use third-party services for:

  • Payment processing

  • Cloud storage and AI model training

  • Customer support and analytics

We ensure third-party partners comply with data protection regulations.

6. Security Measures

To protect user data, we implement:

  • End-to-end encryption for sensitive data

  • Access control to prevent unauthorized access

  • Regular audits to detect vulnerabilities

7. Your Choices and Rights

You can:

  • Request a copy of your data

  • Delete your data (subject to legal requirements)

  • Manage privacy settings in your account

To exercise your rights, contact us at [Insert Contact Email].

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. We will notify users of significant changes.

For any questions, reach out to [info@coraltalk.com].

Let me know if you want anything adjusted! 😊